As part of our ongoing commitment to exceptional clinical care, Children’s is developing a new service line model to ensure the most effective and efficient delivery of services across multiple settings and locations.
Historically, with the exception of a few service lines, hospital and outpatient services have been organized around a care function or a geography. Our new service lines will be organized around the distinct clinical and support needs of specific patient populations. This approach will break down barriers by bringing together teams of interdisciplinary caregivers who will focus on the needs of the patient population they serve.
“We believe this approach will provide better opportunities for collaborative, continuum-based care,” said Heather Smith, vice president, Pediatrics. “We anticipate improved outcomes and fewer complications and readmissions—and these translate to higher quality and lower cost of care.”
With this evidence-based model, a physician and an operational leader will share responsibility for a redefined service line and will co-manage quality, financials, performance improvement, workflows, best use of information technology, and patient safety—with the patient experience at the heart of it all. They will also be responsible for creating and implementing a shared vision and for working with strategic planning to create a comprehensive strategic and operational plan with the expectation of programmatic growth for the service line.
“Each service line and its leadership team will be accountable for maximizing the patient experience and staff performance in every way,” said Brian Allison, vice president, Surgical Services. “That involves many responsibilities, including creating clinical pathways across the care continuum, developing new service offerings, establishing metrics to optimize performance, and developing plans for growth.”
The new model also encourages development and execution of research and academic plans, as well as a forward-thinking approach to expanding Children’s geographic reach.
Two newly redefined service lines will be in place by year’s end—Cardiology & Cardiothoracic Surgery, which will move to the leadership of Brian Allison and Fernando Ferrer, M.D., senior vice president and Surgeon-in-Chief, and one that includes Nephrology, Dialysis, Urology and Pediatric Gynecology under the leadership of Heather Smith and Christopher Maloney, M.D., senior vice president and Chief Medical Officer. More service lines will follow in 2019 and beyond.
“This model helps us sharpen our focus on collaborative patient care and directs our efforts toward continuous growth,” said Smith.
For questions about the new model, contact Heather Smith or Brian Allison.