Technically Speaking: Secure Messaging and Provider Scheduling

“I hate Voalte!  It never works right!”
“Lightning Bolt is awful! Schedules take so long to generate!”
“Why do I keep having to log in over and over?”
“Why does this app just become unresponsive?”

There’s a lot of angst out there right now surrounding Voalte and Lightning Bolt. Jerry Vuchak, senior vice president and chief information officer, and I get feedback all the time about how each of these apps is frustrating to use and how each of the vendors is underdelivering on the features and service they promised a few years ago when we adopted both systems. We hear you. And we’re going to do something about it.

Once we have enough bandwidth (i.e., after the Hubbard opening is complete), we plan to send a request for proposals (RFP) to communications and scheduling industry leaders to see if there are other products on the market that would better serve you, our “customers.” How will we know which solutions to explore? They’re rated and reviewed by KLAS (see last week’s piece)!  We’ll relate our current pain points and bring in vendors to demo their software for any and all interested parties.

In the meantime, here are some useful tricks to make the most of Voalte and Lightning Bolt:

  • If Voalte stops working correctly (phantom notifications, missing messages, app becomes responsive, etc.) quit the app and reopen it. You will not have to log in again, and your roles will be unaffected.
  • The Voalte site code, if you ever need it, is chsoma.
  • Lightning Bolt is much easier to use on a desktop or laptop than on a mobile phone. Your username is your Children’s e-mail address, and your password is one you get to choose.
  • The first time you use the Lightning Bolt app, the site code is chsomaha. Yep, this one and the Voalte one are different.  Don’t ask me why.

So, before you know it, we’re going to be moving ahead with the RFP and asking for volunteers to attend demos and decide if it’s worth switching to another communication and/or scheduling vendor(s).  If you’re interested, please let me know!  Nate, Jon and Jayesh, you’re already in. 

Stephen Dolter, M.D., CMIO

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